Associate Change Manager

Location: Redmond, WA
Duration: Till June 30th 2012

• Backup Change Approver
o In order to scale Ops may need to add additional meetings to allow more flexibility with getting changes approved or through the release process
o Need someone to be on point as a backup Emergency or DCAB approver for afterhours, weekends and for when primary approver is OOF
• Assist with the Approval process and workflow of CAB meetings
o Collaborate with SD, ES, Eng, MSIT and Cisco to help facilitate the submission process and ensure all details and requests are submitted consistently and appropriately
o Hold Change Management office hours during the week to assist with packaging and coordinating changes for approval
• Work with Change Manager to collect, refine and add new Known Change Types to facilitate change in RTG
o Assist with Governance activities to find out where current change management gaps are occurring and help address any tool or process issues
o Assist with Quarterly review of current Known Change types (KCT) in order to create, refine and update current list of KCT which will drive better Change Management adherence overall within RTG
• Audit change types filled out by other RTG teams, follow-up with training and feedback as needed
o Assist Change manager with delivering training and feedback regarding changes which have been submitted
o Develop documentation based on feedback and random change ticket audits
• Work with RTG Change Manager to onboard Online team as well as integrate RTG process with other Microsoft organizations
o Drive onboarding of Online team into the current Change Management process used by Brick and Mortar
o Create special Online Change Types where necessary, assist with migration of current reporting and change metrics into ITSM model
• Assist with providing metrics, reporting of weekly/monthly Change Activity
o Assist with Data analysis to ensure change metrics are consistent and are properly represented in Ops synch meetings
o Update Change calendar (currently a manual process which will cost $ to automate)
o Work with Incident and Problem team to identify and address Incidents from Change

Please send me resumes to shreenivass@zsl.com